Refund policy

At HARU Study Abroad, we’re committed to offering high-quality, personalized support to students preparing for their education journey in South Korea.

Because our services are customized, time-based, and involve research and expertise, we do not offer refunds once work has begun. Please read the policy below carefully:

✅ Refund Eligibility

  • Readiness Review (₦5,000): Non-refundable after delivery of the initial evaluation.

  • One-on-One Calls / Consultations: Refundable only if canceled at least 24 hours before the scheduled time.

  • All Other Packages: Non-refundable once any part of the service has been delivered (e.g. school shortlist, SOP guidance, scholarship search, visa checklist, etc.).

❌ No Refunds For:

  • Change of mind after services have started

  • Delay in response or submission of client information

  • Scholarship or visa rejections (we offer support, not guaranteed outcomes)

  • Clients who do not follow guidance or submit poor-quality documents

⚖️ Exceptions

In rare cases (such as double payment), refunds may be processed within 5–10 business days. Proof of payment will be required.

If you have any concerns or questions about this policy before making payment, please contact our team.